Information technology (IT services)

Technology and digital platforms are a growing necessity in the business world, and IT outsourcing can significantly help enterprises gain a competitive advantage. IT services require expertise in specialized fields and proper tools and technology. Therefore, there
is an inherent need to train employees and set up the infrastructure required for the same. This process can be expensive and also time-consuming.

The important IT support services required by any industry are:

• Technical Support
• Software Development
• Website and Mobile App Development
• Digital engineering
• Advanced Tech learning solutions 
• Data and Analytics
• Platform and Product engineering

Many businesses prefer India as outsourcing destinations since the Indian software industry has skilled software
architects / developers, quality engineers, project managers and all related skilled workforce along with well developed required infrastructure.

Knowledge process outsourcing (KPO)

The knowledge process outsourcing (KPO) sector has seen unprecedented growth in recent years. We have seen increased demand from clients not only for research but also for more value added tasks across the capital markets and banking value chains. It’s the same across all the industries. Human and Machine join as KPO sector accelerates Digital transformation.

KPO involves theoutsourcingof core, information-related business activities. Some of the key tasks that require information processing are:

• Financial and Investment Research
• Research and Development
• Data Analysis and Interpretation

To perform these high-end tasks, there is a need to understand the nature of business and the underlying technology. It also requires the processing of large volumes of data. So, it involves a workforce that has advanced degrees and expertise in specialized areas. This requires a high amount of resources, effort, and time. In such a scenario, it makes more practical sensefor organizations to outsource.

Back-office support

Our world has become increasingly connected through the digital sphere, resulting in the exponential growth of social media platforms. This has led to the need for content moderation. Furthermore, companies need to ensure the safety and security of their customers on their digital platforms. Transaction management and complex data processing are also some of the most sought-afterback-office processesthat businesses look to outsource.

Some other back-office support services that can be outsourced are:

• Content Moderation
• Fraud Protection
• Application & Document Verification

Customer support services

Addressing customer needs and concerns is one of the most important tasks for businesses. If the queries are addressed on time, it goes a long way in fostering customerloyalty. But answering all the customer calls and replying to their emails is a tedious, time-consuming task.Businesses outsource customer support to third-party call centres to attend to their customers’ needs in a timely and efficient manner. An ideal outsourcing partner leverages a dedicated staff and proper technology to provide uninterrupted support round the clock. Companies can direct their focus on their core business activities by enlisting an outsourcer for these services. Due to the availability across time zones, skilled labour, cost-effectiveness,and many more such advantages, companies choose India as the outsourcing centre.

Businessesoutsource customer supportto third-party call centres to attend to theircustomers’ needs in a timely and efficient manner. Anidealoutsourcing partnerleverages a dedicated staff and proper technology toprovide uninterrupted support round the clock. Companiescan direct their focus on their core business activitiesby enlisting an outsourcer for these services. Due to the availability across time zones, skilled labour,cost-effectiveness, and many more such advantages,companies choose India as the outsourcing centre.