Operations Management

While thinking about operating in unknown territory, the most difficult thing is to make a dream reality. Our industry-leading distributed team framework simplifies the process of setting up and operating global teams, accelerating time-to-operations and enhancing speed-to-value.

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With our rich expertise of multiple decade experience of establishing, developing, scaling and managing the large-scale operations for big and medium size global organizations, we take all your troubles and pain to establish your presence in India along with making sure that from day 1, you are fully complaint and operate with no risk of running the business operations.
Be it infra or talent or legal or operations or financial or any other, we can do it all for our client in the way it is desired. Our advisory board and tied up experts of different areas make sure that we do it right at 1st time.

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Shared service center (SSC)?

Our services are also offered through ‘Shared Services Center’.  SSC is a centralized unit within an organization that provides a range of support services to multiple business units or divisions. The global business services provided by an SSC can include finance, human resources, procurement, and IT, among others. The goal of an SSC is to improve efficiency, reduce costs, and standardize processes across the organization.

What services does a shared services centre (SSC) provide?

A Shared Service Centre typically provides a range of support services to multiple business units or divisions within an organization,
including:

  1. Shorten time to value with one-stop advisory, solutioning and execution support for all real estate needs.

  2. Adopt a flexible office space strategy with spaces that scale based on each company’s unique growth plans and organization structure.

  3. Providing wholistic solution rather than just a space.

  4. Build secure spaces with dedicated offices designed for data security and employee safety, complete with access control and CCTV monitoring.

  5. Minimize set up risk with a ‘no-capex’ model that relieves enterprises from making upfront capital investment.

  6. Reduce operational hassle with best-in-class facility management services for housekeeping, maintenance, security, cafeteria, transportation and more.

  7. Integrate technology to create a frictionless and connected digital workspace for employees to enable better collaboration.

These global business services may vary depending on the specific needs and objectives of the organization. The goal of a Shared Service Centre is to improve efficiency, reduce costs, and standardize processes across the organization.

Characteristics of the best shared services centers
Thinking globally

Many companies initially adopt the shared-services model within their domestic market, before expanding the concept globally. This often leads to each region operating as its own entity, striving to increase efficiency and cut expenses independently.

Continuously evolving the scope

Innovative companies broaden both their geographic reach and the range of global business services they provide. These companies offer no exceptions for their business units, with the Shared Service Centres serving all locations, employees, and units. Progressive firms also extend their scope to include specialized functions, rather than restricting their criteria to solely whether the shared services centre generates cost savings comparable to high-volume transaction processing.

Employee investment

As shared services centre’s aim to enhance the value they offer to their business-unit clients, successful organizations view employee training as an investment, not as a discretionary expense. Our research indicates that problem-solving abilities are crucial in delivering improved service to internal customers, surpassing other competencies such as resolving issues and effective communication. Problem-solving is also found to be four times more impactful than any form of functional expertise.

Standardization via end-to-end process owners

There is an opportunity to increase cost savings and productivity within an individual process (e.g. accounts payable), as well as within any process within the shared services organization.
The most advanced companies have exceeded these boundaries by designating Global Process Owners who oversee end-to-end processes such as order-to-cash or purchase-to-pay on a global scale.

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January 22, 2024

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